Exchange and Return Policy for Products GP Pet Wear

    The Exchange and Return Policy is an integral part of the Terms and Conditions of Use of the website.

1. IDENTIFICATION - Policy for exchange and return of products GP Pet Wear.

The website gppet.com.br and the brand GP Pet Wear registered at the INPI National Institute of Industrial Property, are owned by the Atelier de Roupas e Acessórios para Animais Gente Peludinha EIRELI ME (hereinafter called Atelier), which maintains and operates them. The Atelier has an administrative address in Brazil, city of Piedade, state of São Paulo at Rua Atílio Tardelli, 115, Centro, CEP 18.170-000, State Registration 526.065.061.113, CNPJ/MF nº 27.213.326 / 0001-53.

2. SAC - CUSTOMER SERVICE - Policy for exchange and return of products GP Pet Wear.

In order to serve, with agility¸ customers and those interested in products for dogs of the GP Pet Wear brand, the Atelier offers channels of information, clarifications and assistance on the Product Exchange and Replacement Policy.

Customers and interested parties may contact the Customer Service by WhatsApp (+55 11) 9.6414.2001 or by email [email protected] from Monday to Friday from 10 am to 5 pm.

Please do not forget to inform personal and purchase data, so that the Atelier can finish the service. We will always confirm receipt of inquiries through the same communication channel used by the Customer or Interested Party and send a answer within a maximum period of 03 working days.

Policies, (i) Exchanges and replacement; (ii) Security and Privacy; (iii) Delivery; (iv) Payments and the Terms and Conditions of Use of the Website can be consulted online at the website gppet.com.br or downloaded in PDF format for offline consultation.

The Customer declares to have read and to be aware of all the provisions of the Terms and Conditions of Use, as well as of the policies that compose it.

3. RETURN BY REPENTANCE OR DEFECT – Policy for exchange and return of products GP Pet Wear.

To Customers and Interested, a GP Pet Wear offers 2 (two) ways of exchanging or returning products: due to regret or defect (addiction).

3.1. Return by repentance, within 7 days from the date of receipt of the product.

If you regret the purchase made through the Site, just inform via WhatsApp (+55 11) 9.6414.2001 or by e-mail [email protected], from Monday to Friday from 10 am to 5 pm and request the product return and canceling the purchase.

The deadline for repentance is 7 (seven) consecutive days, counted from the date of receipt of the product. If the term ends on Saturday, Sunday or a public holiday, the Customer may apply the right of withdrawal until the first subsequent business day.

The exercise of the right of repentance will be processed as follows:

• first, contact the Customer Service by WhatsApp (+55 11) 9.6414.2001 or by email [email protected] to exercise the right of regret and request the cancellation of the purchase, it is very important to inform all the data Customer and purchase;
• second, send the product to GP Pet Wear, in the care of Débora Lara to Avenida Antonio Carlos Comitre 510, Loja11, Bairro Campolim CEP 18047-620, Sorocaba / SP; the Atelier will verify that the returned product (s) is (are) in proper condition, that is, (i) the packaging is original; (ii) all parts and accessories of the returned product are in the packaging; (iii) there is no evidence of improper use or use;

If the above conditions have not been observed, the Customer will be informed that the right of repentance cannot be exercised, and the product will be sent by post, or carrier upon payment of the freight costs for reshipment, in which case the Customer will bear all the costs of resend;

• if the product (s) returned is in suitable condition, Atelier will inform the Customer about the acceptance of the return due to regret, in this case, Atelier will provide the full refund of the amounts paid for (s) returned product (s) including freight price. If the return occurs in relation to only one of the products purchased or some products included in the purchase, the return of freight costs will be proportional.
• The return of the payment made by credit card will be made through a reversal of the launch, to be requested by the Atelier to the administrator of the card used, at the most, 72 (seventy-two) hours after the acceptance and validation of the conditions of the returned product. The period for effecting the chargeback is the sole responsibility of the card administrator and will be carried out in accordance with her rules and conditions. Return of values through PIX code, will be done if the client sends the PIX code and if the account holder name and CPF are identical to the Client's on the website.

​3.2. Return or Exchange by defect (addiction) - within 7 days from the date of receipt of the product.

If the product received has any defect or damage, inform the return or exchange, immediately, through the Customer Service by WhatsApp (+55 11) 9.6414.2001 or by email [email protected]

The deadline for return or exchange is 7 (seven) consecutive days, counted from the date of receipt of the product. For return by default, the Customer must inform what the defect is and request the exchange or return of the product. If the term ends on Saturday, Sunday or a public holiday, the Customer may exercise the right to return or exchange until the first subsequent business day.

The analysis of the return or exchange request by default will be processed as follows:

• first, contact the Customer Service by WhatsApp (+55 11) 9.6414.2001 or by email [email protected] to exercise the right of return or exchange, in case of return request the cancellation of the purchase. It is very important to inform the customer and purchase data;
• second, send the product to GP Pet Wear in the care of Debora Lara to Avenida Antonio Carlos Comitre 510, Loja11, Bairro Campolim CEP 18047-620 Sorocaba/SP;

The Atelier will verify that the product (s) returned is (are) in proper condition, that is, (i) the packaging is original; (ii) all parts and accessories of the returned product (s) are in the packaging; (iii) there is no evidence of improper use or use;

The above conditions were not met, Atelier will notify the Client stating that unfortunately the right to exchange or return cannot be exercised, and the product will be sent by post or carrier upon payment of the freight costs for reshipping, in this case the Client bear all the onus of referral;

If the returned product (s) is (are) in proper condition, Atelier will notify the Customer informing the acceptance of the return and offer the following options,

• (i) sending an identical product without any additional cost;
• (ii) issuance of a Shopping Voucher in the total payment amount (including product price and freight) for use in future purchases;

If the product to be exchanged is unavailable, the Customer may choose to:

• (i) credit the total amount of the payment (including product price and freight) for use in future purchases;
• (ii) the immediate exchange for any other part available on the GP Pet Wear website with compensation in case of difference in price;
• (iii) for the full return of the amounts paid for the returned item including the freight price. The return of the payment made by credit card will be made through a reversal of the launch, to be requested by the Atelier to the administrator of the card used, at the most, 72 (seventy-two) hours after the acceptance and validation of the conditions of the returned product. The period for effecting the chargeback is the sole responsibility of the card administrator and will be carried out in accordance with her rules and conditions.
• If it is not possible to return the values, this will be done by means of a PIX code, provided by the customer. The refund by pix will be made only, if the name and identification document in the Bank are identical to that of the customer on the website. 

4. MAINTENANCE - Policy for exchange and return of products GP Pet Wear..

In case of maintenance of the part, please contact Customer Service by WhatsApp (+55 11) 9.6414.2001 or by email [email protected] and inform which maintenance is desired. It is important, in this contact, to inform the purchase data as well as confirm the personal data of the Customer so that Atelier can serve you in the best possible way.