Payment Policy for the Purchase of Products GP Pet Wear

  The Payment Policy is an integral part of the Terms and Conditions of Use Website.

.

1. IDENTIFICATION - Payment Policy for the purchase of products GP Pet Wear

The website gppet.com.br and the brand GP Pet Wear registered at the INPI National Institute of Industrial Property, are owned by the Atelier de Roupas e Acessórios para Animais Gente Peludinha EIRELI ME (hereinafter called Atelier), which maintains and operates them. The Atelier has an administrative address in Brazil, city of Piedade, state of São Paulo at Rua Atílio Tardelli, 115, Centro, CEP 18.170-000, State Registration 526.065.061.113, CNPJ/MF nº 27.213.326 / 0001-53.

2. CS - CUSTOMER SERVICE - Payment Policy for the purchase of products GP Pet Wear

To serve, with agility¸ customers and those interested in products for dogs of the GP Pet Wear brand, the Atelier offers channels of information, clarifications and assistance about the Privacy and Security Policy

Customers and interested parties may contact the Customer Service by WhatsApp (+55 11) 9.6414.2001 or by email [email protected] from Monday to Friday from 10 am to 5 pm.

Please do not forget to inform personal and purchase data, so that the GP Pet can finish the service. We will always confirm receipt of inquiries through the same communication channel used by the Customer or Interested Party and send a answer within a maximum period of 03 working days.

Policies, (i) Exchanges and replacement; (ii) Security and Privacy; (iii) Delivery; (iv) Payments and the Terms and Conditions of Use of the Website can be consulted online at the website gppet.com.br or downloaded in PDF format for offline consultation.

The Customer declares to have read and to be aware of all the provisions of the Terms and Conditions of Use, as well as of the policies that compose it.

3. INDICATION OF PAYMENT CONDITIONS - Payment Policy for the purchase of products GP Pet Wear

GP Pet Wear is available on the website gppet.com.br, for each product, there is a descriptive page containing information regarding the model, numbering, fabric composition, and colors. Also available on the website are items in stock, payment terms, and price. If at the time of purchase, the Customer continues to have doubts, contact Customer Service Department via Whatsapp (+55 11) 9.6414.2001 or by e-mail [email protected] , Monday to Friday from 10 am to 5 pm.

4. PURCHASE ORDER AND PAYMENT CONDITIONS - Payment Policy for the purchase of products GP Pet Wear

When purchasing products, the Customer must click on "BUY" and follow the instructions on the website. After choosing the product(s) and the quantity, you will be directed to the payment page to calculate shipping and to choose the payment method. This is the last moment for the Customer to identify and correct any errors made in the previous steps. After the purchase is complete, you will no longer be able to change quantities, product(s), and change the payment method. For correction contact CS Customer Service via WhatsApp (+55 11) 9.6414.2001 and / or by email [email protected] from Monday to Friday from 10 am to 5 pm.

The Atelier, to guarantee your security, you may contact to confirm the purchase, including confirmation of registration and payment details, and may also cancel the purchase in case of any non-conformity related to any data indicated by the Client in the entire process of purchasing.

As a general rule, Atelier will not accept changes to the purchase (payment methods, quantities, location, date, or delivery shift) after the completion of the process. If the Customer wants to change any item of the purchase, he/she can contact the Customer Service by Whatsapp (+55 11) 9.6414.2001 or by e-mail [email protected] , from Monday to Friday, from 10 am to 5 pm and check the possibility of alteration, which can be made, only if there is enough time for a modification.

5. MEANS OF PAYMENT- Payment Policy for the purchase of products GP Pet Wear

The customer will pay for purchases on the website using the available payment methods. Payment security and privacy are guaranteed by the available payment methods.

PAYMENT THROUGH PIX HAS A 5% DISCOUNT ON THE PRODUCT. FOR PAYMENT VIA PIX, CONTACT CUSTOMER SERVICE BY WHATSAPP (+55 11) 9.6414.2001 OR BY E-MAIL [email protected].

6. DELIVERY AND RETURN DEADLINES- Payment Policy for the purchase of products GP Pet Wear

Delivery: during the purchase process, you will be informed about the estimated delivery time for the products. This estimate takes into account the products purchased, their quantities, the available stock, and the distance between our distribution centers and the delivery address informed by the Customer. Upon approval of the payment (which can vary depending on the chosen payment method, usually up to three business days by credit card), the product will be dispatched in a maximum of 3 days. From the post, the deadline for delivery of the post office and/or carrier begins. When choosing the delivery method, the website informs the estimated delivery time.

Returns: in the case of regret of a purchase made on the website, contact the Customer Service by Whatsapp (+55 11) 9.6414.2001 or by email [email protected] from Monday to Friday, from 10 am to 5 pm, and request the return of the product and the cancellation of the purchase. The return procedure and conditions are fully described in the Exchange and Return Policy, read it carefully. If the product is in suitable condition, Atelier will inform you that it has accepted the returned product and will provide a full refund of the amounts paid, that is, the price of the product(s) and freight costs. If the repentance occurs concerning only one of the products included in the purchase, the return of freight costs will be proportional. The return of payments made by credit card will be made through a reversal of the launch, to be requested by the Atelier to the administrator of the card used within a maximum of 72 hours after acceptance and validation of the conditions of the returned product. The period for effecting the chargeback is the sole responsibility of the card administrator. Return of values through PIX code will only be made if the customer sends the PIX code, and if the account holder's name and CPF are identical to the buyer's on the website.